Service Agreement

June Care – Service Agreement

1. About June Care

June Care provides friendly & reliable support, designed to support independence and reduce loneliness.

June Care does not provide medical care. If a client requires support beyond the scope of these services, June Care may, where appropriate, signpost clients to relevant healthcare professionals, social care providers or other suitable services.

2. Services

Services may include, but are not limited to:

  • Shopping and errands

  • Meal preparation

  • Light cleaning and laundry

  • Help with household tasks

  • Prescription collection/delivery

  • Companionship and social visits 

  • Support to access the community

  • Support attending appointments

  • Pet care

  • Welfare checks

  • Medication prompts

3. Service Delivery

  • Support is provided by one consistent person (no rotating staff)

  • Visits are arranged at mutually agreed times

  • Services are flexible and tailored to individual needs

  • No ongoing charges if you or a loved one is admitted to hospital (care is simply paused until you return home)
  • No long term contracts, all we ask is for 7 days notice if support is no longer needed

4. Payments

Charges

  • £28.50 per hour (minimum visit length of 30 minutes) 

  • £17 per 30 minutes 

  • Charges are based on time, rather than tasks.

  • Recognised UK Bank Holidays are charged at £33.50 per hour and £22 per 30 minutes - clients will always be informed in advance is a visit is scheduled on a Bank Holiday

Mileage

  • Mileage is charged at 45p per mile for journeys exceeding 5 miles from June Care's base location. The first 5 miles are included within the hourly rate.

Payment Terms

  • Invoices are issued every 2 weeks on a Friday evening via email.

  • Payment is due within 5 days of receiving the invoice.

  • Cash, bank transfer and card payments are accepted, if cash is used, a receipt will always be provided.

  • If payment has not been received by the due date, a payment reminder may be issued.

  • June Care reserves the right to pause or withdraw support visits until any outstanding balance has been paid in full.

  • Future bookings may be declined where invoices remain unpaid.

  • Clients experiencing difficulty making payment should contact June Care as soon as possible to discuss the matter.

5. Shopping & Expenses

  • Clients are responsible for the cost of shopping and other purchased items.

  • Payment for shopping expenses will be agreed in advance and may be made by cash or bank transfer - June Care will not handle clients bank cards for safety & security purposes.

6. Cancellations

  • Please provide at least 24 hour's notice if you need to cancel or rearrange a visit, wherever possible.

  • If you wish to end your regular support with June Care, 7 days notice is required to allow for scheduling.

7. Hospital Admission & Absence

If you are admitted to hospital or will be unavailable for more than 5 consecutive days, please let me know as soon as possible.

To ensure I can continue supporting other clients, June Care may need to offer your regular time slot to someone on the waiting list during your absence.

Support can usually resume once you return home; however, this will be subject to availability at the time. Every effort will be made to accommodate your preferred days and times.

8. Boundaries of Service

Services may include support with showering and medication prompting; however, June Care does not provide:

  • Nursing care or medical advice

  • Administration of medication
  • Personal care

  • Clinical tasks or healthcare procedures

  • Wound care or dressing changes

  • Moving and handling requiring specialist equipment or two-person assistance

  • Emergency response or crisis intervention 

June Care reserves the right to review, amend or withdraw services if a client's needs change and fall outside the scope of support that can be safely provided.

9. Safeguarding

June Care is committed to safeguarding and promoting the well-being of all clients.

Any safeguarding concerns may be reported to relevant authorities or services where necessary to protect a client's safety and welfare.

10. Insurance, DBS & Data Protection

For your peace of mind, June Care is:

  • Fully insured, including Public Liability Insurance.

  • Enhanced DBS certificate checked and registered with the Update Service.

  • Registered with the Information Commissioner's Office (ICO) & committed to handling personal information securely.

11. Confidentiality

All personal information is handled in accordance with UK GDPR and Data Protection legislation and is treated as strictly confidential.

Information will only be shared where:

  • Consent has been given;

  • It is required by law; or

  • There are concerns regarding safety, safeguarding or well-being.

  • It is necessary to protect your safety, or the safety of others.

12. Ending the Agreement

Either party may end this agreement by providing 7 days' notice where possible.

June Care reserves the right to end services immediately where:

  • There are concerns about safety or well-being.

  • A client's needs fall outside the scope of services that can be safely provided.

  • Invoices remain unpaid.

  • There is abusive, threatening or inappropriate behaviour towards June Care.

Any outstanding invoices remain payable following the termination of this agreement.

13. Agreement

By signing below, both parties confirm that they have read, understood and agree to the terms set out in this Service Agreement

Client Name: ______________________________________

Client Signature: __________________________________

Date: _____________________________________________

June Care Signature: _______________________________

Date: _____________________________________________