Policies

June Care – Policies

Safeguarding Policy

June Care is committed to promoting the safety, well-being and dignity of all clients.

Any concerns regarding abuse, neglect, exploitation or self-neglect may be reported to the appropriate safeguarding authority, healthcare professional or emergency services where necessary.

Where there is an immediate risk to life or safety, emergency services will be contacted.

Confidentiality & Data Protection Policy

All personal information is handled confidentially and in accordance with UK GDPR and Data Protection legislation.

Client information will only be shared where:

  • Consent has been given;

  • It is required by law; or

  • There are concerns regarding safety, safeguarding or well-being.

Records are stored securely and only retained for as long as necessary.

Medication Policy

June Care provides medication prompting and reminders only.

June Care does not:

  • Administer medication;

  • Dispense medication;

  • Alter prescribed dosages;

  • Provide medical advice.

Clients remain responsible for managing and taking their own medication.

Health & Safety Policy

June Care is committed to providing services in a safe manner for both clients and staff.

Services may be refused, paused or ended if:

  • There are significant health and safety risks;

  • Unsafe working conditions are present;

  • Aggressive, threatening or abusive behaviour occurs.

Clients are encouraged to maintain a safe home environment wherever possible.

Equality & Dignity Policy

June Care treats all clients with dignity, respect and fairness regardless of age, disability, gender, race, religion, sexual orientation or background.

Discrimination, harassment or abusive behaviour will not be tolerated.

Complaints Policy

June Care aims to provide a high-quality service at all times.

Any concerns or complaints should be raised directly with June Care in the first instance. Complaints will be acknowledged promptly and investigated fairly.

Every effort will be made to resolve concerns informally where possible.

Lone Working Policy

As June Care is provided by a sole practitioner, visits are usually carried out alone.

Appropriate measures are taken to ensure personal safety, and services may be withdrawn if a visit is considered unsafe.

Service Review Policy

June Care reserves the right to review support arrangements if a client's needs change.

Where needs fall outside the scope of services offered, alternative services or providers may be recommended.